Refund Policy

Welcome to XERTHOVALIN. Our primary goal is to ensure complete satisfaction with your purchase. Please take a moment to review our refund policy below for any queries or concerns.

Eligibility for Refunds

• To be eligible for a refund, the request must be made within 30 days of purchase.
• The product must be in the same condition as received, unused, and in its original packaging.
• Proof of purchase is mandatory for a refund request.

Non-Refundable Items

• Gift cards
• Downloadable software products
• Customized items

Refund Process

To start a refund, contact our support team at [email protected]. Please include your order number and a brief explanation of your refund request.

Once your request is received, we will inspect the product and notify you on your refund status.

If approved, your refund will be processed through your original payment method within 7 business days.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, first check your bank account again. Then, contact your bank as there may be delays in processing.

If you’ve done all this and you still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at the support email mentioned above.

Thank you for choosing XERTHOVALIN!